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Fulfillment Policy

Overview

We provide access to our enterprise SaaS platform through annual contracts with monthly or quarterly payment options. Each contract includes a customized onboarding process and ongoing support for the duration of the agreement.

Account Delivery

Upon execution of a contract, our success team will configure and deliver fully branded accounts for the agreed-upon number of users. This onboarding process includes tailoring the service to your organization’s needs. Access is provided once setup is complete.

Subscription Terms and Cancellation

Subscriptions are governed by an annual agreement. Early cancellation is not permitted during the contract term. Contracts automatically renew unless notice of termination is received in writing at least 30 days prior to the end of the current term.

Refund Policy

Due to the nature of our enterprise agreements and the customization of services, we do not offer refunds.

Customer Support

Our support team is available via email during business hours:
Monday to Friday, 9:00 AM – 5:00 PM Pacific Time.
Support contact details are shared with customers during the onboarding process.

Pricing and Currency

Pricing is evaluated on a case-by-case basis depending on the complexity of the setup and the specific needs of each customer. We accept payments in the following currencies:

  • U.S. Dollars (USD)
  • Euros (EUR)
  • British Pounds (GBP)

Unless otherwise agreed upon in writing, all invoices will specify the billing currency clearly. International customers are responsible for any currency conversion or foreign transaction fees charged by their payment provider.

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Payment Options

Stripe supports several card brands, from large global networks like Visa and Mastercard to local networks like Cartes Bancaires in France or Interac in Canada. When you integrate Stripe, you can begin accepting a diversity of card brands without any additional configurations, including:

  • American Express
  • China UnionPay (CUP)
  • Discover & Diners
  • Japan Credit Bureau (JCB)
  • Mastercard
  • Visa

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Security

We take security seriously. All user data is encrypted and securely stored. We do not store any credit card information on our servers — all payments are securely processed by Stripe. We adhere to industry best practices for application and infrastructure security.

Privacy Policy

To learn how we collect, use, and protect your data, please review our Privacy Policy.

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